Return policy
Right of withdrawal and withdrawal form
In accordance with article L.221-18 of the French Consumer Code, and if the right of withdrawal is applicable, the Consumer Customer has a period of fourteen (14) working days from the date of receipt of the Product of his order or from the conclusion of the contract for services, to withdraw. The Customer must return any Product that does not suit him/her and ask for an exchange or a refund without any penalty, except for the return shipping costs, within fourteen (14) days from the receipt by FIRST RACING of the refund request. The Product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories. The Consumer Customer can find below a standard withdrawal form for an order placed on the Website, to be sent to FIRST RACING. It is understood that the Customer will bear the cost of returning the Product in case of withdrawal, as well as the cost of returning the Product if this one, due to its nature, cannot normally be sent back by post. If the above obligations are not fulfilled, the Customer will lose his right of withdrawal and the Product will be returned at his expense. It is recommended to the Customer to make the return by a solution allowing a follow-up of the parcel. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with the postal services in order to ask them to locate it. Refunds will be made using the same method of payment chosen by the Customer for the initial transaction, unless the Customer expressly agrees that the Seller may use another method of payment, and insofar as the refund does not incur any costs for the Customer. Seller also reserves the right to defer the refund until receipt of the Product or until Customer demonstrates that it has shipped the Product, if such demonstration has not previously occurred. In case of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable. In accordance with Article L221-5 of the Consumer Code, ("Hamon Law") of June 2014, the Consumer Customer can find below a standard withdrawal form for an order placed on the site
Which items ordered on the site can be returned?
All products on the site can be returned, except those marked otherwise.
The returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used, nor have they suffered any deterioration, however slight, and must be in a perfectly clean condition.
Any product that is damaged, incomplete, or whose original packaging is deteriorated, will not be refunded or exchanged. The right of withdrawal can not be exercised for contracts for the supply of goods made to the specifications of the consumer or clearly personalized (Article 121-20-2). This article is valid for products with customization at the request of the customer.
The jerseys with a flocking being personalized with the choice of the customer, cannot be taken again.
Cancellation form (Please complete and return this form only if you wish to withdraw from the contract)
To the attention of FIRST RACING, ZA Pont de Vaux Est, 01190 Saint Bénigne, FR I/
We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)
services (*):
Ordered on (*)
received on (*) :
Name of Customer(s) :
Address of Client(s)
Signature of Client(s) (only if notifying this form on paper):
Date:
(*) Delete as appropriate.
Exceptions to the right of withdrawal
The Site proposes the sale of the following Products, for which the right of withdrawal of the Consumer Customers cannot be applied, pursuant to the article L.221-28 of the Code of the consumption: all the products of the category personalization. The Customer acknowledges having read this list, notified prior to the sale in these GTC.
Services starting immediately after the purchase and fully executed before the end of the withdrawal period do not allow the Customer to benefit from his right of withdrawal if he has expressly waived his right of withdrawal.
The right of withdrawal cannot be exercised in the context of the supply of digital content not provided on a material medium whose execution began before the end of the withdrawal period with the express waiver of the Customer to his right of withdrawal.